Report a pothole, graffiti or other non-emergency problem instantly from your iPhone without calling customer service or navigating cumbersome web forms!
Imagine that you are on the way to the bus stop and don’t have time to call in and report the abandoned car that plagues your neighborhood. But your iPhone is ready, so you open 311 Universal, take a picture of the abandoned car and it’s license plate, and hit “send”. You still have a couple more minutes before the bus comes, so you report the graffiti on the bus stop and the pothole in the middle of the crosswalk. A few days later, you get an email from your city letting you know that your requests have been routed and thanking you for reporting these issues.
These are the benefits of 311 Universal and Email Reporting:
- 311 email can contain limitless amounts of information and attachments. The 311 Universal formatted template includes photo attachments, GPS coordinates, GPS accuracy, a link to the location, optional notes and contact info, and public/private property designation. Version 2.0 includes a fast way to pinpoint the exact location and include the physical address as well.
- 311 email is universal and doesn’t require complicated server links. Cities respond to email requests as diligently as phone requests, especially as the 311 concept is being adopted across the world as a one-stop customer service line for cities and municipalities. If a 311 email address or single point of contact exists for your city, 311 Universal works for you. Just add the appropriate email address in the settings menu.
- 311 email sends in the background. You do not have to wait until the photos upload- once you hit send, your report will be sent in the background and you can exit the application, go about your important business or generate another report.
The 311 concept is being adopted across the world as a one-stop customer service line for cities and municipalities. 311 Universal was recently tested and resulted in to getting graffiti removed, a crosswalk pothole fixed, and a falling overhead sign secured without having to call the city's customer service line or navigate a cumbersome web form.
If a 311 email address or single point of contact exists for your city, 311 Universal works for you. Just add the appropriate email address in the settings menu or choose from over 40 cities. For a working list of 311 email in North America, check here: www.urbananomaly.com/311.html