Report a pothole, graffiti or other non-emergency problem instantly from your iPhone without calling customer service or navigating cumbersome web forms!
Imagine that you are on the way to the bus stop and don’t have time to call in and report the abandoned car that plagues your neighborhood. But your iPhone is ready, so you open 311 Universal, take a picture of the abandoned car and it’s license plate, and hit “send”. You still have a couple more minutes before the bus comes, so you report the graffiti on the bus stop and the pothole in the middle of the crosswalk. A few days later, you get an email from your city letting you know that your requests have been routed and thanking you for reporting these issues.
These are the benefits of 311 Universal and Email Reporting:
The 311 concept is being adopted across the world as a one-stop customer service line for cities and municipalities. 311 Universal was recently tested and resulted in to getting graffiti removed, a crosswalk pothole fixed, and a falling overhead sign secured without having to call the city's customer service line or navigate a cumbersome web form.
If a 311 email address or single point of contact exists for your city, 311 Universal works for you. Just add the appropriate email address in the settings menu or choose from over 40 cities. Cities and other jurisdiction can deploy a customized version of 311 Universal quickly at almost no cost. For a working list of 311 email in North America, check here: www.urbananomaly.com/311.html.